This Policy governs the use of personal data which you provide to us via our website. Personal data is any or all data relating to a natural person who is identified, or can be identified, from your data.
Charnwood Funerals respects your privacy. We understand that how your personal data is used and shared online matters to you, and we take the privacy notice of those who visit our website very seriously. We will not collect any data other than when you contact us, and we will always process that data in compliance with the law. Our site may contain links to other sites and be aware that if you choose to click on those links, your data may be processed by other organisations hosting those sites. We cannot control or monitor this, and you should have regard to their Privacy Policies.
You have certain rights as a data subject under the General Data Protection Regulation (GDPR), which governs the collection, processing and disposal of personal data by organisations such as ours.
In relation to personal data about you, you have the right to:
We provide contact details at the end of this Policy for you to use if you have any complaint about our processing of your personal data. If you are not satisfied with the way we deal with this issue, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO), which is the body in charge of supervising personal data use in the UK.
If you communicate with us by e-mail, we will collect your name and e-mail address and any other content that you send to us in the body of the e-mail.
We do not collect any other personal data by any other method.
We sometimes place small data files on your computer. These are known as cookies. Most website do this. They improve things by:
These cookies aren’t used to identify you personally. They’re just here to make the site work better for you. You can manage and/or delete these files as you wish. We do not store any personal information in the cookies – nor do we place any cookies relating to advertising on the website.
We use Google Analytics to collect information about how people use this site. We do this to make sure its meeting its users’ needs and to understand how we could do it better. Google Analytics stores information about what pages you visit, how long you are on the site, how you got here and what you click on. We do not collect or store personal information so this information cannot be used to identify who you are. We do not allow Google to use or share our analytics data with third parties.
If you log into this website (to administer the content, comment on a blog, carry out a purchase etc) then we store any details that we need to on our server. To link your “sessions” data on our server with your browser session a small cookie is placed in your browser – containing an anonymised link to the session. As soon as you close your browser this session cookie is deleted.
We determine that both types of cookies are essential to the running of the website.
Our website may contain links to other websites of interest, for example the link that enables you to subscribe to our e-mail newsletter. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.
If you do subscribe to our e-mail newsletter, you can unsubscribe at any time buy clicking on the ‘unsubscribe’ link at the bottom of each issue.
You may choose to restrict the collection or use of your personal information whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes.
We will process and store your data securely, and we will only keep it for as long as we need it for the purposes for which it was collected.
In relation to the data we do collect, as laid out in the section above, we may use it as follows:
You have the right to withdraw your consent to our use of your personal data at any time, and to request that we delete it.
We will not sell, distribute or lease your personal data information to third parties unless we have your permission or are required by law to do so.
We will only keep your data as long as we need it for the purposes for which it is collected and/or for as long as we have permission to hold it. Your data will only be stored in the UK.
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.
You are entitled to make a Subject Access Request under the GDPR. This means that you may request a copy of any personal data hold about you, free of charge. We will provide any or all information in response to your request.
If you have any questions about the site or this Policy, or you wish to make a Subject Access Request, then please contact us, making your request or query clear.
We may change this policy from time to time, in response to changes in the law for operational reasons. Any changes will immediately be posted on the site and you will be deemed to have accepted the amended Policy if you continue to use the site afterwards. You should therefore regularly review this Policy.
Charnwood Funeral Services are dedicated professionals that are here to help and advise in whatever way we can. We are here for you 24 hours a day, 365 days a year.